Protecting Your Privacy

We are committed to protecting your privacy when dealing with your personal information. The following privacy policies explain how we collect, use, and protect your data. They also outline your rights. If you have any questions, contact us at [email protected].

Love My Life GP Services

Cancellation and Rescheduling Policy

Pre-payment Policy

We may require a pre-payment or deposit to secure your appointment. This may be up to 100% of the standard appointment charge for new patients.

Late Policy

If you are more than 5 minutes late without prior agreement, we may consider it a missed appointment and you may forfeit your deposit.

Rescheduling

Rescheduling is free:

  • GP Services: up to 24 hours before appointment
  • Nurse Services/Health Screens: up to 48 hours before

Rescheduling within those periods may forfeit your deposit.

Cancellation

Cancellations made:

  • More than 24 hours before: Refund minus £20 admin fee
  • Less than 24 hours before: No refund

Refunds

Refunds are made to the original payment method and processed within 7 days.

Failure to Attend

If you miss your appointment or cancel late, you are not eligible for a refund.

Administration Fee

A £20 administration fee applies to all eligible refunds.

Non-GP Services

Pre-payment Policy

A deposit (up to 50% of the fee) is required to confirm specialist consultations. Full payment is due at the appointment.

Rescheduling and Late Policy

You may reschedule free of charge up to 48 hours before. Later rescheduling may forfeit your deposit.

Cancellation

  1. 48+ hours before: Refund minus admin fee
  2. Less than 48 hours: No refund
  3. Provider error: Full refund

Refunds & Fees

Refunds are only processed to the original card and are subject to a £20 admin fee. Medications or treatments cannot be refunded once provided.

Failure to Attend

Missing your appointment or arriving more than 5 minutes late without prior notice counts as a missed appointment and is non-refundable.

Promotions

Rebooked appointments after a promotion ends are not eligible for the previous promotional rate.

General Terms

Privacy

By accepting these terms, you agree to our Privacy Policies and Cookie Policy.

Applicable Law

These terms are governed by English law. Residents of Scotland or Northern Ireland may bring proceedings in their local courts.

Notices

We may contact you via the email or postal address in your account or post a general notice on our system.

Contact

Reach us at [email protected].